Every customer
conversation, in one place.
Text messages, emails, appointment reminders, and marketing blasts — threaded by customer, AI-polished before they go out, delivered via Telnyx and Resend. Your front desk, not a pile of screenshots.
Hey — could you come a day early this week?
Thanks for the invoice, paid online just now.
Can we add edging next visit?
Reminder: Tomorrow's appointment at 9 AM
How it works
Inbox → reply → reminder
Everyone shares one inbox
Texts from customers, emails, and outgoing campaigns all land in the same view. Tagged by customer. Threaded by subject.
Reply in seconds
Compose inline. Hit AI Polish if you want a pass. Send to SMS or Email from the same composer.
Reminders run on cron
Appointment reminders, morning-of texts, invoice nudges — Grassly sends them without you lifting a finger.
What's inside
Built for field-service operators, not generic SaaS
Two-way SMS via Telnyx
Send and receive real text messages from customers. 10DLC-compliant, full consent tracking, carrier deliverability.
Threaded email replies
Email conversations thread by customer and subject. Reply from Grassly; it lands in their inbox looking like email.
AI Polish
Draft a reply, hit Polish, get a professional version. Claude-powered. Doesn't change your voice — just cleans up typos and tone.
Morning-of reminders
Automated SMS to customers the morning of their service. Cuts 'where are you' calls almost entirely.
Blasts & campaigns
Bulk SMS and email campaigns by segment. Renewals, seasonal offers, weather alerts — sent from one inbox.
EN and ES templates
Spanish-language reminder and reply templates built-in. Customers reply in their language, you read it in yours.
Communications FAQ
Is the SMS compliant? I've heard 10DLC is a pain.
Yes. We run SMS through Telnyx with 10DLC brand/campaign registration. Consent is captured at customer creation, STOP/HELP is handled automatically, and opt-outs propagate instantly.
How does 'AI Polish' work?
Claude reads your draft and rewrites it for clarity and tone — it doesn't invent facts. You always see the result and can edit or send as-is. No messages go out without your approval.
Can customers reply to reminder texts?
Yes. Replies thread into the same customer conversation. You see an unread indicator in your inbox, and appointment-related replies can trigger auto-actions.
What about Spanish-speaking customers?
Every reminder and campaign template has an EN/ES pair. Customers set their language preference in the hub; outbound messages go in their language automatically.
Which plans include two-way SMS?
Two-way SMS is Pro plan and up. Email, threading, and AI Polish are available on all plans — including Free.
Related Features
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