SMS Consent & Opt-In Policy
Last updated: March 18, 2026
Opt-In Form Examples
Below are rendered examples of the actual consent forms customers see when opting in to receive text messages through Grassly.
Example 1: Public Quote Request Form
This form appears on each business's public profile page (e.g., grassly.pro/providers/acme-lawn-care).
Phone *
I agree to receive service-related text messages from Acme Lawn Care. Message frequency varies. Msg & data rates may apply. Text HELP for help, reply STOP to opt out. Terms of Service & Privacy Policy
The checkbox is unchecked by default. The customer must actively check it to opt in. “Acme Lawn Care” is replaced with the actual business name.
Example 2: Customer Portal
In the authenticated customer portal, customers can enable or disable SMS notifications in their profile settings.
Phone
I agree to receive service-related text messages from Acme Lawn Care. Message frequency varies. Msg & data rates may apply. Text HELP for help, reply STOP to opt out. Terms of Service & Privacy Policy
This checkbox only appears after the customer has entered a phone number. It is unchecked by default.
Example 3: Confirmation SMS
Immediately after a customer opts in, the following confirmation text message is sent automatically:
You have successfully subscribed to Acme Lawn Care service updates. Message frequency varies. Msg & data rates may apply. Reply STOP to unsubscribe, HELP for help.
Actual SMS received by the customer
End-to-End Consent Flow
- 1Customer visits a business's public profile page or logs in to the customer portal.
- 2Customer enters their phone number.
- 3Customer checks the unchecked SMS consent checkbox (optional — not required to receive services).
- 4Customer submits the form.
- 5Consent is timestamped and stored in the database.
- 6A confirmation SMS is immediately sent to the customer's phone (see Example 3 above).
- 7Customer can reply STOP at any time to opt out immediately.
How We Collect Consent
Grassly is a business management platform (ISV/SaaS) used by lawn care and property service companies. Customers explicitly opt in to receive text messages by checking an unchecked consent checkbox when providing their phone number. This checkbox appears on public service request forms and within the customer portal. When a customer opts in, the consent text explicitly identifies the specific service business that will send messages (e.g., “I agree to receive service-related text messages from [Business Name]. Message frequency varies. Msg & data rates may apply. Text HELP for help, reply STOP to opt out.”).
Providing a phone number alone does not enroll a customer in text messaging. SMS consent is optional and is not required to receive services.
Consent records include a timestamp and are stored in the platform database. Businesses using Grassly can view consent status for each customer but cannot override or fabricate consent on a customer's behalf.
Types of Messages
Text messages sent through Grassly are strictly transactional and service-related. They include:
- Appointment reminders and scheduling confirmations
- Service updates and rescheduling notifications
- Invoice and payment notifications
- Direct replies to customer inquiries
- Estimate and proposal notifications
All messages are sent on behalf of the specific service business with which the customer has a direct relationship. Grassly does not send marketing, promotional, or advertising messages. Message frequency varies based on service activity. Message and data rates may apply.
How to Opt Out
Customers may opt out of receiving text messages at any time by replying with any of the following keywords:
STOP · STOPALL · UNSUBSCRIBE · CANCEL · END · QUIT
Upon receiving an opt-out keyword, the system will immediately confirm the unsubscription and no further messages will be sent. To resubscribe, reply START or YES.
How to Get Help
For questions about text messages received through Grassly, reply HELP to any message, or contact us at support@grassly.pro.
Privacy
Phone numbers and message content are handled in accordance with our Privacy Policy and Terms of Service. We do not sell, share, or rent customer phone numbers to third parties. Phone numbers are used solely for the purpose of delivering service-related communications on behalf of the specific lawn care or property service business identified in the SMS consent text.
No mobile information will be shared with third parties/affiliates for marketing/promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.
Contact
Beckham Labs LLC
support@grassly.pro
www.grassly.pro